Terms and Conditions of the Agreement between Robert Lewis (abn 90371016404) ("The
Debit User") and the person or persons ("The Customer") who complete/s
and provide/s the Debit User a Direct Debit Request ("DDR") via agreeing
to the terms and conditions set out below and whose agreement is signified by
checking the box on the on line service application to facilitate the direct
debit by the Debit User of the Customer's nominated account. The Agreement is
entered into by the Debit User's acceptance of the Customer's DDR, which acceptance
is indicated by the Debit User's first debit of the Customer's nominated account
in accordance with the DDR.
Terms Of Agreement
1. The Debit User may change the terms of the, vary the terms of the debit arrangement
as outlined in the DDR or cancel the arrangement and terminate the Agreement,
by providing The Customer with 14 days notice.
2. By completing and providing the DDR to the Debit User, the Customer Authorizes
the Debit User to make drawings on the Customer's nominated account in accordance
with the drawing schedule set out in the DDR.
3. The Customer must ensure that the account nominated in the DDR is capable
of accepting direct debits. If uncertain, the Customer must check with the Financial
Institution before completing the DDR.
4. The Customer may defer, suspend or alter the drawing schedule either by cancelling
the DDR and completing and providing a new DDR or by making alternative prior
arrangements as agreed between the Debit User and the Customer. A minimum of
14 days notice is required to defer, suspend or alter the drawing schedule.
5. The Customer may stop individual debits or cancel the DDR by completing and
providing the Debit User a notice in writing in a form approved by the Debit
User. In such cases The Customer must make other arrangements to pay the amount
due.
6. If The Customer have a dispute relating to The Customer debit transaction
the following dispute resolution process will apply:
- The Customer must first approach the Debit User to seek to resolve the disputed
debit.
- All approaches to the Debit User will be made in writing to the address nominated
in Clause 14 of the Agreement.
- The Debit User will attempt to resolve the dispute directly with the Customer.
- If the Customer is not satisfied that the dispute has been resolved satisfactorily,
the customer may lodge a claim with their Financial Institution.
7. If a due date for a debit in accordance with the drawing schedule set out
in the DDR is not a business day the Debit User will make the debit on the last
business day before the due date. If The Customer is uncertain as to when the
debit will be processed to The Customer account, the customer should make enquiries
directly with their Financial Institution.
8. The Customer must ensure that on the due date, or on the date determined
by clause 7 where applicable, the nominated account contains sufficient funds
to enable the debit to be made.
9. If any debit is dishonoured, the Debit User may cancel the direct debit arrangement
and terminate the Agreement immediately by notice in writing to The customer.
This may incur a charge to The Customer, a dishonour fee equal to the total
of all charges in respect of the dishonour. Any such charge shall be a debt
due and payable by The Customer.
10. The Debit User will keep confidential any account details contained in the
DDR, and any information relating to The Customers nominated account obtained
in the course of the direct debit arrangement. Notwithstanding this, such details
and information may for the purposes of making debits in accordance with the
DDR and for the purposes of responding to a request for justification of a disputed
debit pursuant to the dispute resolution procedure set out above.
11. The Customer must in the first instance direct all enquiries, including
stops or cancellations, to the Debit User.
12. If for any reason the Debit User is not able to debit your nominated account
in accordance with the DDR, The Customer must make other arrangements to pay
the amount due.
13. Any written notice pursuant to this Agreement, must be forwarded to the
address specified in Clause 14 of the Agreement, or such other address as may
be notified from time to time as the address for service of notices for the
purposes of the direct debit arrangement.
14. Address for notification:
The Manager
Tassienet
PO Box 1641
Launceston TAS 7250